Frequently Asked Questions (FAQ)

Welcome to Belmatt Healthcare Training. Below, you’ll find answers to some of the most frequently asked questions about booking courses, accessing learning materials, payments, certificates and professional development. If you cannot find the information you need, please contact our team at [email protected].

Booking and Payments

How do I book a course?

Booking a course with Belmatt Healthcare Training is simple.

Browse our courses and select the training you wish to attend.
Click ‘Get Course’ or the relevant booking button to add the course to your basket.
Visit your shopping basket to review your selection, add additional courses or remove items.
Proceed to checkout and complete your payment.

Once your booking and payment have been processed, you will receive an email confirming your enrolment.

Do I need a PayPal account to pay?

No. You do not need a PayPal account to book a course.

You can pay securely using a debit or credit card through the PayPal checkout facility without creating a PayPal account, where guest checkout is available.

Alternatively, you can arrange payment by bank transfer by contacting our team.

Can I pay by bank transfer?

Yes. We accept payment by bank transfer.

Bank transfer details will be provided when you select this payment method or contact our administration team.

Please use your Order ID as your payment reference so that we can identify your payment promptly.

Your booking will be confirmed once payment has been received and cleared in our account.

Can I arrange a payment plan?

We understand that professional development represents a financial commitment.

Payment plans may be available for selected courses, subject to agreement.

Please email [email protected] to discuss your requirements and available payment options.

Registration and Accessing Your Courses

How do I register on the Belmatt website?

If you are new to Belmatt Healthcare Training, visit our My Account page and follow the registration instructions. Enter your details accurately, including your full name and email address, as these may be used for your course enrolment and certificates. If you have previously registered, you can simply log in using your existing credentials.

I haven’t received my login details. What should I do?

If you have not received your login details or course confirmation, please check your email’s spam or junk folder first.
If you already have an account, visit My Account and select ‘Forgot Password’ to request a password reset.
An email containing instructions to reset your password will be sent to your registered email address.

If you continue to experience difficulties, please email [email protected].

How do I access my course after booking?

Once your booking and payment have been confirmed, you will receive an email with information about accessing your course.
You can also log in through My Account to view your purchased courses.
Depending on the course, you may be provided with access to our Learning Management System (LMS), where you can find recorded lectures, presentations, handouts, assessments and other learning resources.

How do I access course handouts and learning materials?

Course handouts and supporting materials are available through the Belmatt Learning Management System (LMS).

Please note that some resources may only become available shortly before the scheduled training date.

How long will I have access to my course materials?

Access periods vary depending on the course purchased.

Many of our online courses include access to learning materials for three to six months, allowing you to review the content and consolidate your learning.

Please refer to the individual course description for the specific access period.

Course Completion and Certificates

How do I receive my course certificate?

Certificates are issued once you have successfully completed all the required elements of your course.
For online learning, this normally means achieving 100% course completion, including any mandatory assessments, evaluations or feedback surveys.
Once all requirements have been met, your certificate will be issued in accordance with the arrangements for your course.
Please check your inbox and spam folder for certificate notifications.

I have completed my course, but my progress is showing less than 100%. Why?

Our Learning Management System tracks your progress as you complete each section.

To achieve 100% completion, please ensure that you have:

Viewed all required learning materials and sessions.
Selected the ‘Mark Complete’ button for each relevant section.
Completed any required quizzes or assessments.
Submitted the course evaluation or feedback survey, where applicable.

The completion button should change to indicate that the section has been successfully recorded.

If your progress remains below 100% after completing these steps, please contact [email protected].

The name on my certificate is incorrect. How can I change it?

Your certificate may use the first name and surname recorded in your account profile.

Please log in to My Account and check that your personal details are correct.

If a certificate has already been issued with an incorrect name, please email [email protected] with your full name, course title and the correction required.

Our administration team will assist you.

Can I use my certificate for CPD and professional revalidation?

Yes. Belmatt courses are designed to support continuing professional development for healthcare professionals.

You may include relevant course certificates, learning reflections and evidence of professional development in your CPD portfolio, subject to the requirements of your professional regulator or employer.

We recommend keeping a reflective account of how the learning has influenced your clinical knowledge, decision-making or practice.

Accreditation and Recognition

Our programmes are developed and delivered by experienced clinicians and educators with expertise in primary care, urgent care and specialist clinical practice.

Are your courses Level 6 or Level 7 qualifications?

No. Belmatt Healthcare Training is an independent healthcare education provider rather than a university or degree-awarding institution.
Our courses are designed to support professional development and advanced clinical knowledge, but they do not automatically carry Level 6 or Level 7 academic credits.
Some programmes cover topics relevant to undergraduate and postgraduate healthcare education.

Can I use Belmatt training towards a university degree or Master’s programme through APEL?

Some universities may consider evidence of previous learning and professional development through their Recognition of Prior Learning (RPL) processes, sometimes referred to as Accreditation of Prior Experiential Learning (APEL).

Whether your Belmatt training can contribute towards a university programme is entirely at the discretion of the receiving institution.

You may be asked to provide evidence such as course outlines, certificates, reflective accounts, clinical portfolios or additional academic assessments.

We recommend contacting the university programme director or admissions team before enrolling if you intend to use the training towards an academic qualification.

Belmatt cannot guarantee the award or transfer of university credits.

Are Belmatt courses recognised by employers?

Belmatt Healthcare Training has provided professional healthcare education since 2015, supporting clinicians working in general practice, urgent care, community services and other healthcare settings.

Our courses are designed to develop clinical knowledge, support continuing professional development and help healthcare professionals maintain and update their skills.

Many delegates use their training certificates as supporting evidence for professional development, employment portfolios and revalidation.

However, recognition of individual courses is determined by employers, professional bodies and educational institutions. We therefore recommend confirming any specific employer or qualification requirements before booking.

Who delivers the training?

Our courses are taught by experienced healthcare professionals who combine clinical expertise with a commitment to education.

Our faculty includes:

General Practitioners and specialist doctors.
Emergency Medicine and Paediatric Consultants.
Advanced Nurse Practitioners and Advanced Clinical Practitioners.
Specialist Clinical Pharmacists and Independent Prescribers.
University Lecturers and Healthcare Educators.
Other experienced healthcare specialists.

Many of our lecturers remain actively involved in clinical practice, ensuring that training is relevant to contemporary healthcare settings.

You can find further information about our faculty on our Meet the Team page.

Clinical Competency and Professional Development

Does completing a Belmatt course mean I am clinically competent?

Completing a Belmatt course provides evidence of learning and professional development. However, course completion alone does not establish clinical competency or authorise you to undertake procedures independently.

Clinical competency involves the appropriate combination of theoretical knowledge, supervised practical experience, assessment and ongoing professional development.

We recommend that delegates work with an appropriately qualified clinical supervisor or mentor and maintain a portfolio demonstrating their learning and clinical skills.

Your employer or relevant professional body may require additional workplace-based competency assessments before you undertake particular clinical activities independently.

Do you provide clinical mentorship?

Belmatt Healthcare Training does not currently provide a formal clinical mentorship programme.

We recommend arranging appropriate clinical supervision and mentorship through your employer or clinical organisation.

If you would like advice about professional development pathways or further training, please contact [email protected].

Do you arrange clinical placements?

We do not currently arrange clinical placements.

Delegates who require supervised clinical experience should discuss placement opportunities with their employer, educational institution or relevant clinical service.

Do you offer Independent Prescribing qualifications?

Belmatt does not award the V300 Independent and Supplementary Prescribing qualification.

In the UK, recognised prescribing qualifications are delivered through approved education providers, including universities, in accordance with the requirements of the relevant professional regulator.

However, we offer prescribing updates and continuing professional development courses for qualified prescribers and other healthcare professionals.

These programmes focus on prescribing safety, medicines optimisation, clinical decision-making and current evidence-based practice.

Classroom and Live Webinar Training

Where are your classroom courses held?

Many of our London classroom courses take place at:

Christian Medical Fellowship (CMF)
6 Marshalsea Road
London SE1 1HL

We may also use alternative training venues depending on the course.

Full venue details, joining instructions and any additional information will be provided before your training date.

Please check your course confirmation carefully.

Do you offer live webinars and online learning?

Yes. Belmatt Healthcare Training offers several flexible learning formats, including:

Live interactive webinars: Tutor-led training with opportunities for questions, discussion and case-based learning.
Self-paced eLearning: Online learning materials that can be accessed during your enrolment period.
Classroom workshops: Face-to-face training, including practical clinical skills sessions.
Hybrid courses: Programmes combining online learning with classroom-based teaching.

Please check the individual course description to confirm the delivery format.

What happens if I cannot attend a booked course?

If you are unable to attend a course, please contact our administration team as soon as possible at [email protected].

Requests to transfer to another course date, cancel a booking or obtain a refund will be considered in accordance with the applicable booking terms and cancellation policy.

We recommend reviewing these terms before completing your booking.

Still Need Help?

Our team is happy to assist with course bookings, LMS access, certificates, payment queries and general training enquiries.

Email: [email protected]
Website: www.belmatt.co.uk
Contact: Contact Belmatt Healthcare Training

We look forward to supporting your continuing professional development.